The following information applies to the North America territories only. If you are not using an 'NA' version of the game or do not live in that territory, you must consult your manual for the proper policies and information.
Misprinted or Invalid Serial Replacement:
If you meet one of the following criteria and you are within the 90-day warranty period, you can send a request to Electronic Arts for a replacement serial number.
- The serial number is illegible or missing characters.
- The serial number is not printed on the lower left portion on the back of the jewel case, inside the jewel case, or on the back of the manual.
- A Technical Support Representative deems the serial number provided with the game as invalid.
When sending a request for a replacement serial number, please include the following:
- The original insert from the back of the jewel case displaying the invalid or misprinted number, or the manual displaying the invalid or misprinted number
- Explanation of the situation
- First and Last Name
- Return Address
- E-mail Address
- Phone Number
Mailing Address:
Electronic Arts Warranty Department
9001 N I-35 Suite 110
Austin, TX 78753
Lost or Missing Serial Replacement:
If you meet one of the following criteria, you can send a request along with a nominal fee to Electronic Arts for a replacement serial number.
- The product is 90 days past the purchase date
- The original serial number has been discarded or lost
When sending a request for a replacement serial number, please include the following:
- A money order for $10.00 USD (per serial number requested) made payable to Electronic Arts.
- The proof of purchase page from your manual (If you no longer have the manual, include one of the game disks as verification of ownership.
- Note: If sending a disk as verification, please send it using a traceable method as Electronic Arts is not responsible for products not in its possession.
- Explanation of the situation
- First and Last Name
- Return Address
- E-mail Address
- Phone Number
Mailing Address:
Electronic Arts Warranty Department
9001 N I-35 Suite 110
Austin, TX 78753
